Returns & refunds
Every Tridi piece is 3D-printed and hand-finished, then packed with care. Couriers sometimes happen — here's what to do.
Before you open the parcel, hit record.
A short unboxing video on your phone — portrait or landscape, under 5 minutes. Show three things: (1) the parcel exterior with the shipping label visible, (2) opening the box in one continuous shot (no edits, no pauses), (3) a slow rotation of the piece so all sides are visible. If everything's perfect, delete the video. If something's off, that clip is your proof — same rule for every order.
If it arrived damaged
Email hello@tridi.in or WhatsApp us within 24 hours of delivery with your order number (starts with TRI-), the unboxing video, and one line on what's wrong. We reply within a business day. Replacement dispatched in 3 business days, or refund to your original payment method in 5–7 business days — your choice.
If it's a manufacturing defect
Doesn't work, wrong item, wrong colour — you have 7 days. Same email. Clear photos from all angles are enough; a short video is a bonus.
Parcel looks tampered at the door?
Refuse the delivery on the courier's proof-of-delivery slip. Cleanest, fastest path — no video needed, we cover it entirely and re-ship at our cost.
Hand-finish variation isn't damage
Small differences in colour depth, layer texture, and surface finish are part of the craft — every piece is finished by hand, so no two are pixel-identical. These aren't defects and aren't refundable.
One thing that's non-returnable
Made-to-order pieces — Studio custom art, engraved items, custom metal prints — can't be returned unless they arrive damaged or defective. That's why the unboxing video matters most on these.
How to reach us
Email hello@tridi.in with your order number and evidence, or WhatsApp the same. We aim to acknowledge within a business day and resolve most claims within 3 business days.